Frequently Asked Questions
Yes, SMDrugstore ships medications to P.O. Boxes. At checkout, enter your P.O. Box number in the street address field. We apologize, but some products cannot be shipped to P.O. Boxes.
NOTE: P.O. Boxes are not eligible for expedited shipping.
When a new product is introduced to the market, the manufacturer assigns it a brand or trade name, different from its "chemical" name. Once the patent rights to the product expire (patent life varies depending on the time interval from initial discovery to approval by the Food and Drug Administration [FDA]), other companies are free to manufacture generic versions of the product provided they meet all the requirements the FDA requires of the brand name drug. Generic drugs are regulated by the FDA just like the brand name drug and must meet the same stringent standards to ensure safety and efficacy for their intended uses. Most states require generic substitution by law, unless otherwise specified by the patient or physician.
Contact our Customer Service Department online to have your complaints and comments addressed. You may also reach our Customer Service Department at 1-888-795-5826
If your question is of an urgent nature, please contact your local healthcare provider or hospital emergency room. If this is a medical emergency, contact 911.